بهاری، جعفر و بهاری، شهلا (1400). رابطه بین کیفیت خدمات و رضایت، وفاداری و اعتماد مشتری، در هتل‌های انقلاب و لاله شهر تهران. دوفصلنامه مطالعات اجتماعی گردشگری، 9(18)، 250-231.
خانی، عبدالله و ابراهیمی، خدیجه (1393). تأثیر ارزش برند بر درآمد فروش و ارزش بازار شرکت‌ها، تحقیقات بازاریابی نوین، 4(54)، 41-2.
خداداد حسینی، سید حمید؛ مشبکی اصفهانی، اصغر و فرهادی، الناز (1399). بررسی تأثیر تصویر برند بر مصرف نمایشی: با در نظر گرفتن نقش میانجی ارزش‌های خرید، قصد خرید و نقش تعدیل‌گر جنسیت (مورد مطالعه: شرکت نوین چرم). فصلنامه مدیریت برند، 7(24)، 34-3.
دارابی، رؤیا؛ نصیری، محمد و مولایی ایل ذوله، علی (1395). بررسی تأثیر سرمایه فکری بر فرایندهای مدیریت دانش متأثر از فرهنگ سازمانی (دانشگاه علوم پزشکی مازندران). فصلنامه مدیریت سلامت، 68(20)، 74-65.
داودی متین، زیبا و حسینی شکیب، مهرداد (1400). مطالعه نقش فناوری‌های برنامه‌های کاربردی تلفن همراه در بهبود ارزش برند بانک رفاه. فصلنامه توسعه تکنولوژی صنعتی، 43، 76-59.
دهقانی سلطانی، مهدی؛ مصباحی، مریم و عاقلی گوکی، فاطمه. (1399). تأثیر رفتار نوآورانه در عملکرد سازمانی با تبیین نقش سرمایه فکری، فرصت طلبی و مزیت رقابتی در صنعت هتلداری. فصلنامه علمی-پژوهشی گردشگری و توسعه، 9(3) 3، 263-277.
رنجبر، مختار و احمدی‌زاد، آرمان (1399). بررسی تأثیر ارزش برند مبتنی بر نگرش مشتری بر عملکرد (مورد مطالعه: شعبات مرکزی بانک پاسارگاد شهر مشهد). مطالعات رفتار مصرف‌کننده، 7(1)، 104-89.
رونقی، محمدحسین (1400). ارزیابی بلوغ مدیریت دانش با استفاده از مجموعه‌های فازی نوع دو. کتابداری و اطلاع‌رسانی، 24(1)، 173-156.
غفوریان شاگردی، امیر؛ ناطق، تهمینه؛ بهبودی، امید و خانی، غلامرضا (1395). بررسی تأثیر سرمایه فکری بر ارزش برند شرکت‌های پذیرفته‌شده در بورس اوراق بهادر تهران. نشریه صنعت و دانشگاه، 9(32 و 31)، 34-16.
کلابی، امیرمحمد و شراعی، فاطمه (1400). طراحی مدل مزیت رقابتی با تبیین نقش سرعت نوآوری و تخریب خلاق در صنعت کالاهای تند مصرف. مجله مدیریت کسب‌وکارهای بین‌المللی دانشگاه تبریز، 4(3)، 165-145.
نیکبخت، محمدرضا؛ دیانتی دیلمی، زهرا؛ مؤمنی، منصور و احمدی، حسین (1400). ارائه الگوی ارزیابی چند شاخصه سرمایه فکری. پژوهش‌های حسابداری مالی و حسابرسی، 13(49)، 30-1.
هاشمی، پروین؛ خدیور، آمنه و شامی زنجانی، مهدی (1397). توسعه هستان‌شناسی فرایند محور برای فناوری‌های مدیریت دانش. پژوهشنامه پردازش و مدیریت اطلاعات، 33، 1176-1153.
Reference:
Akbar, Y. H. & Tracogna, A. (2018). The sharing economy and the future of the hotel indus try: Transaction cost theory and platform economics. International Journal of Hospitality Management, 71, 91-101.
Altman, M. (2005). The ethical economy and competitive markets: Reconciling altruistic, moralistic, and ethical behavior with the rational economic agent and competitive markets. Journal of Economic Psychology, 26(5), 732-757.
Amit, R., & Zott, C. (2001). Value creation in e‐business. Strategic management journal, 22 (6-7), 493-520.
Annarelli, A., Battistella, C., & Nonino, F. (2020). Competitive advantage implication of different Product Service System business models: Consequences of ‘not-replicable’capabilities. Journal of Cleaner Production, 247, 119121.
Ashford, S. J., Lee, C., & Bobko, P. (1989). Content, cause, and consequences of job insecurity: A theory-based measure and substantive test. Academy of Management journal, 32(4), 803-829.
Baumann, C., Hamin, H., Tung, R. L., & Hoadley, S. (2016). Competitiveness and workforce performance: Asia vis-à-vis the “West”. International Journal of Contemporary Hospitality Management, 28(10), 2197-2217.
Bontis, N. (1998). Intellectual capital: an exploratory study that develops measures and models. Management Decision, Vol. 36, No. 2, 63-76.
Bontis, N., Janošević, S., & Dženopoljac, V. (2015). Intellectual capital in Serbia’s hotel industry. International Journal of Contemporary Hospitality Management, 27(6), 1365-1384.
Camisón, C., & Monfort-Mir, V. M. (2012). Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives. Tourism management, 33(4), 776-789.
Casanueva, C., Gallego, A., & Revilla, M. A. (2015). Access and mobilization of network resources and competitive advantage in hotels: A conceptual framework. International Journal of Contemporary Hospitality Management, 27 (6), 1279-1300.
Chahal, H., & Bakshi, P. (2014). Effect of intellectual capital on competitive advantage and business performance: Role of innovation and learning culture. International Journal of Learning and Intellectual Capital, 11(1), 52-70.
Chen, Y. S. (2008). The positive effect of green intellectual capital on competitive advantages of firms. Journal of business ethics, 77(3), 271-286.
Chiu, C. N., & Yang, C. L. (2019). Competitive advantage and simultaneous mutual influences between information technology adoption and service innovation: Moderating effects of environmental factors. Structural Change and Economic Dynamics, 49, 192-205.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
Cohen, J. F., & Olsen, K. (2013). The impacts of complementary information technology resources on the service-profit chain and competitive performance of South African hospitality firms. International journal of hospitality management, 34, 245-254.
Colombo, M. G., & Grilli, L. (2005). Founders’ human capital and the growth of new technology-based firms: A competence-based view. Research policy, 34(6), 795-816.
Costa, R. V., Fernández, C. F. J., & Dorrego, P. F. (2014). Critical elements for product innovation at Portuguese innovative SMEs: an intellectual capital perspective. Knowledge Management Research & Practice, 12(3), 322-338.
Díaz-Chao, Á., Sainz-González, J., & Torrent-Sellens, J. (2015). ICT, innovation, and firm productivity: New evidence from small local firms. Journal of Business Research, 68(7), 1439-1444.
Davidsson, P., & Honig, B. (2003). The role of social and human capital among nascent entrepreneurs. Journal of business venturing, 18(3), 301-331.
Day, G. S., & Wensley, R. (1988). Assessing advantage: a framework for diagnosing competitive superiority. Journal of marketing, 52(2), 1-20.
Elsharnouby, T. H., & Elbanna, S. (2021). Change or perish: Examining the role of human capital and dynamic marketing capabilities in the hospitality sector. Tourism Management, 82, 104184.
Enz, C. A., Canina, L., & Walsh, K. (2006). Intellectual capital: a key driver of hotel performance. Cornell Hospitality Report, 6(10), 4-16.
Fernandez, P. (2013). IESE Business School, University of Navarra, a literature review. working paper.
Foroudi, P., Cuomo, M. T., Foroudi, M. M., Katsikeas, C. S., & Gupta, S. (2020). Linking identity and heritage with image and a reputation for competition. Journal of Business Research, 113, 317-325.
Gaviria-Marin, M., Merigó, J. M., & Baier-Fuentes, H. (2019). Knowledge management: A global examination based on bibliometric analysis. Technological Forecasting and Social Change, 140, 194-220.
Gimeno, J., Folta, T. B., Cooper, A. C., & Woo, C. Y. (1997). Survival of the fittest? Entrepreneurial human capital and the persistence of underperforming firms. Administrative science quarterly, 750-783.
Gummesson, E. (2004). Return on relationships (ROR): the value of relationship marketing and CRM in business‐to‐business contexts. Journal of business & industrial marketing, 19(2), 136-148.
Gunasekaran, A., & Ngai, E. W. (2005). Build-to-order supply chain management: a literature review and framework for development. Journal of operations management, 23(5), 423-451.
Gupta, S., Foroudi, P., & Yen, D. (2018). Investigating relationship types for creating brand value for resellers. Industrial Marketing Management, 72, 37-47.
Hsu, L. C., & Wang, C. H. (2012). Clarifying the effect of intellectual capital on performance: the mediating role of dynamic capability. British journal of management, 23(2), 179-205.
Hussinki, H., Kianto, A., Vanhala, M., & Ritala, P. (2017). Assessing the universality of knowledge management practices. Journal of Knowledge Management, 21(6), 1596-1621.
Ivano, S., & S tavrinoudis, T. A. (2018). Impacts of the refugee crisis on the hotel indus try: Evidence from four Greek islands. Tourism Management, 67, 214-223.
Kang, S. C., Morris, S. S., & Snell, S. A. (2007). Relational archetypes, organizational learning, and value creation: Extending the human resource architecture. Academy of management review, 32(1), 236-256.
Keller, K. L., & Lehmann, D. R. (2006). Brands and branding: Research findings and future priorities. Marketing science, 25(6), 740-759.
Ketels, C. H. (2006). Michael Porter’s competitiveness framework—recent learnings and new research priorities. Journal of Industry, Competition and Trade, 6(2), 115-136.
Kim, T., Kim, W. G., Park, S. S. S., Lee, G., & Jee, B. (2012). Intellectual capital and business performance: what structural relationships do they have in upper‐upscale hotels?. International Journal of Tourism Research, 14(4), 391-408.
Kucharska, W., Flisikowski, K., & Confente, I. (2018). Do global brands contribute to the economy of their country of origin? A dynamic spatial approach. Journal of Product & Brand Management, 27(7), 768-780.
Lambert, D. M., & Cooper, M. C. (2000). Issues in supply chain management. Industrial marketing management, 29(1), 65-83.
Lawson, S. (2003). Examining the relationship between organizational culture and knowledge management. Nova southeastern university.
Leone, R. P., Rao, V. R., Keller, K. L., Luo, A. M., McAlister, L., & Srivastava, R. (2006). Linking brand equity to customer equity. Journal of service research, 9(2), 125-138.
Leonidou, L. C., Leonidou, C. N., Fotiadis, T. A., & Zeriti, A. (2013). Resources and capabilities as drivers of hotel environmental marketing strategy: Implications for competitive advantage and performance. Tourism management, 35, 94-110.
Lepak, D. P., & Snell, S. A. (1999). The human resource architecture: Toward a theory of human capital allocation and development. Academy of management review, 24(1), 31-48.
Li, Y. Q., & Liu, C. H. S. (2018). The role of problem identification and intellectual capital in the management of hotels’ competitive advantage-an integrated framework. International Journal of Hospitality Management, 75, 160-170.
Luthans, F., & Youssef, C. M. (2004). Human, social, and now positive psychological capital management: Investing in people for competitive advantage, 33(2), 143-160.
Liu, C. H. (2017). Creating competitive advantage: Linking perspectives of organization learning, innovation behavior and intellectual capital. International Journal of Hospitality Management, 66, 13-23.
Liu, S. C. H., & Gan, B. (2018). Creating a competitive advantage by occupying critical position: Analysis of the tourism academy network in Taiwan. Journal of Hospitality & Tourism Research, 42(1), 102-121.
Liu, Y., Chan, C., Zhao, C., & Liu, C. (2018). Unpacking knowledge management practices in China: do institution, national and organizational culture matter?. Journal of Knowledge Management, 23(4), 619-643.
Maditinos, D., Chatzoudes, D., Tsairidis, Ch., Theriou,T. (2011). The impact of intellectual capital on firms’ market value and financial performance. Journal of Intellectual Capital, 12(1), 132-151.
Mardani, A., Nikoosokhan, S., Moradi, M., & Doustar, M. (2018). The relationship between knowledge management and innovation performance. The Journal of High Technology Management Research, 29(1), 12-26.
Martinsons, M. G., Davison, R. M., & Huang, Q. (2017). Strategic knowledge management failures in small professional service firms in China. International Journal of Information Management, 37(4), 327-338.
Meijerink, J., Bondarouk, T., & Looise, J. K. (2013). Value creation through HR shared services: Towards a conceptual framework. Personnel review.
Meles, A., Porzio, C., Sampagnaro, G., Verdoliva, V. (2016). Theimpact of the Intellectual Capital Efficiency on Commercial Banks Performance: Evidence from the US. Journal of Multinational Financial Management, 36(4), 64-74.
Molina-Azorín, J. F., Tarí, J. J., Pereira-Moliner, J., Lopez-Gamero, M. D., & Pertusa-Ortega, E. M. (2015). The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry. Tourism Management, 50, 41-54.
Ndinguri, E., Prieto, L., & Machtmes, K. (2012). Human capital development dynamics: The knowledge based approach. Academy of Strategic Management Journal, 11(2), 121.
Nisar, T. M., Prabhakar, G., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research, 94, 264-272.
Oliva, F. L., Semensato, B. I., Prioste, D. B., Winandy, E. J. L., Bution, J. L., Couto, M. H. G., & Massaini, S. A. (2019). Innovation in the main Brazilian business sectors: characteristics, types and comparison of innovation. Journal of Knowledge Management, 23(1), 135-175.
Paek, S., Schuckert, M., Kim, T. T., & Lee, G. (2015). Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee morale. International journal of hospitality management, 50, 9-26.
Parment, A. (2008). Distribution strategies for volume and premium brands in highly competitive consumer markets. Journal of Retailing and Consumer Services, 15(4), 250-265.
Payne, A. F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the academy of marketing science, 36(1), 83-96.
Pazhouhan, A. (2016). Predicting of intellectual and social capitals in knowledge organizational management of: A case study of Imam Ali Hospital in Kermanshah. Journal of Hospital, 14(4), 125-136.
Rafieepour, E., Masjedi, S., & Akhavan, P. (2015). Exploring the relationship between knowledge management and intellectual capital: An Iranian university case study. International Journal of Management Academy, 3(1), 7-15.
Reinartz, W., Haenlein, M., & Henseler, J. (2009). An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of research in Marketing, 26(4), 332-344.
Rønningen, M. (2014). Innovative processes in a nature-based tourism case: The role of a tour-operator as the driver of innovation. In Frontiers in Nature-based Tourism (pp. 24-40). Routledge.
Rudež, H. N., & Mihalič, T. (2007). Intellectual capital in the hotel industry: A case study from Slovenia. International Journal of Hospitality Management, 26(1), 188-199.
Schau, H. J., Muñiz Jr, A. M., & Arnould, E. J. (2009). How brand community practices create value. Journal of marketing, 73(5), 30-51.
Shih, K. H., Chang, C. J., & Lin, B. (2010). Assessing knowledge creation and intellectual capital in banking industry. Journal of intellectual capital, 11(1), 74-89.
Singh, S. K., & El-Kassar, A. N. (2019). Role of big data analytics in developing sustainable capabilities. Journal of cleaner production, 213, 1264-1273.
Singjai, K., Winata, L., & Kummer, T. F. (2018). Green initiatives and their competitive advantage for the hotel industry in developing countries. International Journal of Hospitality Management, 75, 131-143.
Štrach, P., & Everett, A. M. (2006). Brand corrosion: mass‐marketing's threat to luxury automobile brands after merger and acquisition. Journal of Product & Brand Management, 15(2), 106-120.
Srivastava, R. K., Shervani, T. A., & Fahey, L. (1999). Marketing, business processes, and shareholder value: an organizationally embedded view of marketing activities and the discipline of marketing. Journal of marketing, 63(4), 168-179.
Sydler, R., Haefliger, S., & Pruksa, R. (2014). Measuring intellectual capital with financial figures: can we predict firm profitability?. European Management Journal, 32(2), 244-259.
Turner, N., Maylor, H., & Swart, J. (2015). Ambidexterity in projects: An intellectual capital perspective. International Journal of Project Management, 33(1), 177-188.
Vidotto, J. D. F., Ferenhof, H. A., Selig, P. M., & Bastos, R. C. (2017). A human capital measurement scale. Journal of Intellectual Capital, 18(2), 316-329.
Webster Jr, F. E. (2000). Understanding the relationships among brands, consumers, and resellers. Journal of the academy of marketing science, 28(1), 17-23.
Wibowo, M. A., & Waluyo, R. (2015). Knowledge management maturity in construction companies. Procedia Engineering, 125, 89-94.
Williams, S. M. (2001). Is intellectual capital performance and disclosure practices related?. Journal of Intellectual capital, 2(3), 192-203.
Winzar, H., Baumann, C., & Chu, W. (2018). Brand competitiveness: Introducing the customer-based brand value (CBBV)–competitiveness chain. International Journal of Contemporary Hospitality Management, 30(1), 637-660.
Wu, W. Y., & Tsai, H. J. (2005). Impact of social capital and business operation mode on intellectual capital and knowledge management. International Journal of Technology Management, 30(1-2), 147-171.
Zineldin, M., & Bredenlöw, T. (2001). Performance measurement and management control positioning strategies, quality and productivity: A case study of a Swedish bank. Managerial Auditing Journal, 16(9), 484-499.
)
