بررسی تاثیر رفتارهای پنهان‌کننده دانش بر سکوت کارکنان و رفتارهای منحرف سازمانی با نقش میانجی نقض قرارداد روانشناختی (نمونه پژوهش: اداره کل امور مالیاتی مودیان بزرگ)

نوع مقاله : مطالعه موردی

نویسندگان

1 نویسنده مسئول: استادیار، گروه مدیریت، دانشکده مدیریت و علوم مالی، دانشگاه خاتم، تهران، ایران.

2 استادیار، گروه مدیریت، دانشکده مدیریت و علوم مالی، دانشگاه خاتم، تهران، ایران.

3 کارشناسی ارشد، گروه مدیریت، دانشکده مدیریت و علوم مالی، دانشگاه خاتم، تهران، ایران.

10.47176/smok.2023.1592

چکیده

هدف از پژوهش حاضر، بررسی تاثیر رفتارهای پنهان‌کننده دانش بر سکوت کارکنان و رفتارهای منحرف سازمانی با نقش میانجی نقض قرارداد روانشناختی می‌باشد. این پژوهش از نظر نوع هدف، کاربردی و از نظر نوع ماهیت، توصیفی- پیمایشی است. جامعه آماری پژوهش حاضر، شامل کارکنان اداره امور مالیاتی مودیان بزرگ که مشتمل بر 400 نفر می‌باشند که تعداد 227 نفر به روش تصادفی ساده و به روش تحلیل توان به‌عنوان نمونه آماری انتخاب گردیدند. جهت گردآوری اطلاعات از پرسشنامه استاندارد استفاده شده است و داده‌ها بوسیله تحلیل چندمتغیره مبتنی بر مدل‌سازی معادلات ساختاری با رویکرد کواریانس محور در بستر نرم‌افزار Amos ورژن 24 مورد تجزیه و تحلیل قرار گرفت. نتایج تحقیق حاکی از تایید تاثیر پنهان‌کاری منطقی بر سکوت تدافعی، پنهان‌کاری گریزان بر سکوت رابطه‌ای، پنهان‌کاری منطقی بر سکوت رابطه‌ای، پنهان‌کاری گریزان بر سکوت بی‌اثر، پنهان‌کاری منطقی بر سکوت بی‌اثر و سکوت تدافعی بر رفتار منحرف سازمانی، سکوت رابطه‌ای بر رفتار منحرف سازمانی و سکوت بی‌اثر بر رفتار منحرف سازمانی می‌باشد و همچنین نتایج حاصل از تحلیل میانجی نشان می‌دهد که سازه "نقض قرارداد روانشناختی" برای تمامی روابط میان ابعاد پنهان‌کاری و ابعاد سکوت دارای نقش میانجی است، به‌طوری‌که فرآیند میانجی‌گری مذکور برای روابط علی میان "پنهان‌کاری خاموش" و "سکوت تدافعی/ سکوت بی‌اثر" به صورت کامل و برای مابقی روابط به صورت جزئی است. در نهایت، از میان بیست و یک فرضیه مطروحه، هفده فرضیه مورد تائید قرار گرفت که از این بین تاثیر سکوت رابطه‌ای بر رفتار منحرف سازمانی از بالاترین ضریب مسیر (0.33) برخوردار است.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Investigating the effect of knowledge hiding behaviors on employee silence and organizational deviant behaviors with the mediating role of psychological contract breach (Case study: Large Taxpayers Unit)

نویسندگان [English]

  • Fatemeh Karimijafari 1
  • Sona Bairamzadeh 2
  • Zahra Ghorbanpourdelivand 3
1 Corresponding author: Assistant Professor, Department of Management, Faculty of Management and Financial Sciences, Khatam University, Tehran, Iran.
2 Assistant Professor, Department of Management, Faculty of Management and Financial Sciences, Khatam University, Tehran, Iran.
3 Master's degree, Department of Management, Faculty of Management and Financial Sciences, Khatam University, Tehran, Iran.
چکیده [English]

The purpose of this research is to investigate the effect of knowledge hiding behaviors on employees' silence and organizational deviant behaviors with the mediating role of psychological contract breach. This research is applied in terms of purpose and descriptive-surveillance in terms of nature. The statistical population of the current research includes the employees of the large taxpayer’s unit, which consists of 400 people, of which 227 people were determined as a statistical sample by simple random method and power analysis method. In order to collect information, a standard questionnaire was used and the data was analyzed by multivariate analysis based on structural equation modeling with a covariance-based approach in Amos software version 24. The research results show the confirmation of rationalized hiding on defensive silence, evasive hiding on relational silence, rationalized hiding on relational silence, evasive hiding on ineffective silence, rationalized hiding on ineffective silence and defensive silence on organizational deviant behavior, relational silence on organizational deviant behavior and Ineffectual silence on deviant organizational behavior and Also, the results of the mediation analysis show that the construct "psychological contract breach" has a mediating role for all relationships between the dimensions of knowledge-hiding behaviors and the dimensions of silence So that the said mediation process for the causal relationships between "playing dumb" and "defensive silence/ ineffective silence" is complete and partial for the rest of the relationships. In the section of the structural model, among the twenty-one proposed hypotheses, seventeen were confirmed, among which the effect of relational silence on organizational deviant behavior had the highest path coefficient (0.33).

کلیدواژه‌ها [English]

  • knowledge-hiding behaviors
  • employees'
  • silence
  • organizational deviant behaviors

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مدیریت راهبردی دانش سازمانی
دوره 6، شماره 2 - شماره پیاپی 21
شماره پیاپی 21، فصلنامه تابستان
تیر 1402
صفحه 83-140

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  • تاریخ دریافت: 23 اسفند 1401
  • تاریخ بازنگری: 14 فروردین 1402
  • تاریخ پذیرش: 26 فروردین 1402

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