مدیریت راهبردی دانش سازمانی

مدیریت راهبردی دانش سازمانی

طراحی مدل سامانۀ دانشیِ همزیست مبتنی بر هوش مصنوعی مولد: از مدیریت منابع انسانی مثبت‌گرا تا خلق هوش جمعی راهبردی

نوع مقاله : مقاله پژوهشی با اصالت

نویسندگان
1 استادیار، گروه مدیریت، دانشکده علوم انسانی، دانشگاه علم و فرهنگ، تهران، ایران، tmarjani@usc.ac.ir
2 دانشیار، گروه کسب و کار جدید، دانشکده کارآفرینی، دانشکدگان مدیریت، دانشگاه تهران، تهران، ایران، ali_davari@ut.ac.ir
3 استادیار، گروه مهندسی مکانیک، دانشکده فنی و مهندسی، دانشگاه علم و فرهنگ، تهران، ایران، sadollah@usc.ac.ir
10.47176/SMOK.2026.2029
چکیده
هدف: هوش مصنوعی مولد فرصت‌هایی برای مدیریت دانش و منابع انسانی ایجاد کرده، اما مدلی که هم‌افزا شکوفایی کارکنان و خلق دانش راهبردی را تلفیق کند، نادر است. این پژوهش با هدف طراحی مدل سامانۀ دانشی همزیست مبتنی بر هوش مصنوعی مولد و تبیین روابط علّی مؤلفه‌های آن انجام شد.
روش پژوهش: پژوهش با رویکرد آمیخته اکتشافی در دو مرحله انجام شد. در مرحلۀ کیفی، دلفی فازی با ۱۵ خبره مؤلفه‌های اولیه را استخراج کرد. در مرحلۀ کمی، دیمتل فازی روابط علّی را تحلیل و نگاشت شناختی فازی و شبیه‌سازی عامل ـ محور در افق پنج‌ساله پویایی‌های سامانه را مدل‌سازی کرد. اعتبار محتوا با نسبت روایی محتوایی و پایایی با ضریب کندال (۷۳/۰) تأیید شد.
یافته‌ها: پنج مؤلفه شناسایی شد؛ شفافیت الگوریتمی، حفظ تنوع شناختی، بازخورد تعامل انسان‑ماشین، یادگیری شخصی‌سازی‌شده مولد و حکمرانی اخلاقی هوش مصنوعی. «حفظ تنوع شناختی» با بیشترین علیت (۷۸/۳+) قوی‌ترین متغیر علّی بود. شبیه‌سازی نشان داد سامانۀ کامل خلق دانش راهبردی را ۸۷ درصد افزایش، فرسودگی شغلی را از ۳۴ به ۱۲ درصد کاهش و دقت تصمیم‌گیری را ۴۸ درصد بهبود می‌بخشد.
بحث: برخلاف رویکردهای سنتی، حفظ تنوع شناختی موتور هم‌افزایی دانش و به‌زیستی است. شفافیت الگوریتمی اعتماد و بازخورد را ممکن ساخته و یادگیری شخصی‌شده را تحت حکمرانی اخلاقی هدایت می‌کند.
نتیجه‌گیری: این پژوهش چارچوبی یکپارچه برای پیوند مدیریت منابع انسانی مثبت‑گرا، هوش مصنوعی مولد و هوش جمعی راهبردی ارائه می‌دهد. سازمان‌ها باید حفظ تنوع شناختی و شفافیت الگوریتمی را در پیاده‌سازی اولویت دهند. تعمیم‌پذیری به صنایع دانش‌بنیان ایران محدود است.
کلیدواژه‌ها
موضوعات

عنوان مقاله English

Designing a Symbiotic Knowledge System Based on Generative Artificial Intelligence: From Positive Human Resource Management to Strategic Collective Intelligence

نویسندگان English

Taimoor Marjani 1
Ali Davari 2
Ali Sadollah 3
1 Assistant Professor, Department of Management, Faculty of Humanities, University of Science and Culture, Tehran, Iran, tmarjani@usc.ac.ir
2 Associate Professor, Department of New Business, Faculty of Entrepreneurship, College of Management, University of Tehran, Tehran, Iran, ali_davari@ut.ac.ir
3 Assistant Professor, Department of Mechanical Engineering, Faculty of Engineering, University of Science and Culture, Tehran, Iran, sadollah@usc.ac.ir
چکیده English

Purpose: Generative artificial intelligence has created opportunities for knowledge management and human resource management, yet a model that synergistically integrates employee flourishing and strategic knowledge creation is rare. This study aims to design a symbiotic knowledge system model based on generative artificial intelligence and to explain its causal relationships.
Methodology: An exploratory sequential mixed‑method approach was adopted in two phases. In the qualitative phase, fuzzy Delphi with 15 experts extracted the initial components. In the quantitative phase, fuzzy DEMATEL analyzed causal relationships, and fuzzy cognitive mapping combined with agent‑based simulation over a five‑year horizon modeled system dynamics. Content validity was confirmed using CVR, and reliability was confirmed using Kendall's coefficient (0.73).
Results: Five components were identified: algorithmic transparency, cognitive diversity preservation, human‑AI interaction feedback, generative personalized learning, and ethical AI governance. "Cognitive diversity preservation" with the highest causality (+3.78) was the strongest causal driver. Simulation showed the full system increases strategic knowledge creation by 87%, reduces burnout from 34% to 12%, and improves decision‑making accuracy by 48%.
Discussion: Contrary to traditional approaches, cognitive diversity preservation drives knowledge‑wellbeing synergy. Algorithmic transparency enables trust and feedback, while personalized learning operates under ethical governance.
Conclusion: This study provides an integrated framework linking positive HRM, generative AI, and strategic collective intelligence. Organizations should prioritize cognitive diversity preservation and algorithmic transparency in implementation. Generalizability is limited to Iranian knowledge‑based industries.

کلیدواژه‌ها English

Agent Based Modeling
Cognitive Diversity Preservation
Generative Artificial Intelligence
Positive Human Resource Management
Strategic Collective Intelligence

Copyright ©, Taimoor Marjani; Ali Davari; Ali Sadollah

License

Published by Imam Hossein University. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode  

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انتشار آنلاین از 17 تیر 1405

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