نقش یادگیری سازمانی و فرایند کسب و کار بر عملکرد دانش محور سازمان‌ها (نمونه پژوهش: اداره دارایی زنجان و سازمان صنعت و معدن بجنورد)

نوع مقاله : مطالعه موردی

نویسندگان

1 دانشیار گروه مدیریت و حسابداری، دانشکده علوم انسانی، دانشگاه زنجان ، ایران

2 دانشجوی دکترای مدیریت فناوری اطاعات، کسب وکار هوشمند، دانشکده مدیریت و حسابداری، دانشگاه شهید بهشتی تهران، ایران

3 استادیار گروه مدیریت و حسابداری، دانشکده علوم انسانی، دانشگاه زنجان، ایران

چکیده

عمده‌ترین سرمایه سازمان‌های تولیدی و خدماتی عصر حاضر، دانشی است که به آن دسترسی دارند. سازمان‌هایی می‌توانند پیشرو و پیشتاز باشند که قادرند بیشترین، معتبرترین و به روز ترین دانش بشری را در حوزه کسب و کارشان در اختیار گیرند و از آن استفاده بهینه کنند و با تصرف دانش، خرد و تجربیات با ارزش افزوده کارکنان و نیز پیاده‌سازی، بازیابی، حفظ و نگهداری دانش به منزلهَ‌ی دارایی‌های ناملموس سازمان استفاده کنند. عملکرد دانش محور بر اساس دیدگاه دانشی در منابع دانش سازمان ریشه دارد. به‌علاوه، این نوع عملکرد تحت تاثیر قابلیت‌های فرایند کسب و کار نیز می‌باشد. به همین منظور، این مطالعه با هدف ارائه مدلی برای تعریف عملکرد بر این اساس انجام شده است. ابزار جمع‌آوری داده‌ها پرسشنامه استاندارد می‌باشد و جامعه آماری کارکنان اداره دارایی زنجان و سازمان صنعت و معدن بجنورد می‌باشد. نمونه آماری این پژوهش شامل 199 نفر از کارکنان اداره دارایی زنجان و سازمان صنعت و معدن بجنورد بودند و پرسشنامه به روش تصادفی ساده بین آن‌ها توزیع شد. مدل مفهومی تحقیق با استفاده از مدل معادلات ساختاری در نرم‌افزار PLS برازش شد. یافته‌های تحقیق نشان می‌دهد، منابع دانشی با نقش واسطه‌ای قابلیت‌های فرایند کسب و کار به‌عنوان مبنای عملکرد دانش محور سازمان هستند. به‌عبارتی، دارایی‌های دانشی و قابلیت‌های فرایندی دو محرک مرتبط در  فرایند خلق ارزش در سازمان هستند. به‌طور خاص، سرمایه دانشی بر قابلیت فرآیند دانش تاثیر داشته و همچنین  یادگیری سازمانی بر سرمایه دانشی و قابلیت فرآیند کسب و کار بر عملکرد سازمانی شرکت تاثیر دارد.

کلیدواژه‌ها


عنوان مقاله [English]

The Role of Organizational Learning and Business Process on Knowledge-Based Performance of Organizations (Case Study: Zanjan Revenue Department and Bojnourd Industry, Mine and Trade Organization)

نویسندگان [English]

  • Hossein Azimi 1
  • Ahmad Morshedi 2
  • Davoud Abbasi 3
1 Associate Professor of Management and Accounting, Faculty of Humanities, University of Zanjan, Zanjan, Iran
2 Phd Student of Information Technology Management, Business Intelligence, Management and Accounting Faculty, Shahid Beheshti University, Tehran, Iran
3 Assistant Professor of Management and Accounting, Faculty of Humanities, University of Zanjan, Zanjan, Iran
چکیده [English]

The most crucial and prominent asset for enterprises engaged in production and services is the knowledge available to them. Nowadays, to become pioneer and leading among peers, the enterprises and organizations should be capable of acquiring updated and validated knowledge, and applying the value-added knowledge, wisdom and experience of their personnel and also have the ability to implement, retrieve and maintain knowledge as intangible organizational assets. The KM-driven performances based on the knowledge perspective are rooted in the organization’s knowledge resources. Further, the KM-driven performances are mediated by business process capabilities. Organizational learning, as a moderator to knowledge resources, is critically complementary to KM. In this study, the data were collected by the standard questionnaire with the statistical population including 199 employees of the Zanjan Revenue Department and Bojnourd Industry, Mine and Trade Organization. The questionnaires were distributed by the simple random method. The conceptual research model was fitted by the structural equation modelling and analyzed by the PLS software. The research findings indicate that knowledge resources are the foundation of KM-driven performance, through the role of business process capabilities as the mediator. Specifically, knowledge assets and process capabilities are two different but relevant drivers in a value creation process. According to the findings, knowledge capital and knowledge process capability are provocative in the value creation process in the organizations. Knowledge capital affects significantly the knowledge process capability, whilst organizational learning affects the knowledge capital, and business processes capability influences the organizational performance.

کلیدواژه‌ها [English]

  • knowledge management
  • knowledge capital
  • knowledge process capability
  • business process capability
  • organizational learning
  • organizational performance
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