Analyzing the Effect of Social Capital and Perceived Organizational Support on Knowledge Sharing with the Mediating Role of Organizational Citizenship Behavior (Case Study: Ardebil Hospitals)

Document Type : Case study

Authors

1 Associate Professor, Department of Business Management, Faculty of social Sciences, University of Mohaghegh Aradabili, Ardabil, Iran

2 Department of Business Management, Faculty of Social Sciences, University of Mohaghegh Ardabili, Ardabil, Iran

Abstract

Today, the proper process of sharing organizational knowledge, is one of the important resources of management to improve the performance of organizations. Despite the need and importance of knowledge sharing in organizations, employees may be reluctant to do so. Therefore, identifying the factors affecting knowledge sharing in organizations and trying to strengthen these factors are among the main challenges of today's organizations. So, the present study was conducted to investigate the effect of social capital and perceived organizational support on knowledge sharing with the mediating role of organizational citizenship behavior. The present research is an applied research in terms of purpose, the method of data collection is descriptive-correlational and cross-sectional in terms of time. The statistical population of the present study included employees (service, administrative, and medical personnel) of Imam Khomeini, Social Security, Fatemi, Alavi and Bouali hospitals in Ardabil. Referring to Morgan table, the sample size was 205 people who were selected by simple random sampling. Mean, standard deviation, skewness and elongation were used to analyze the data in the descriptive part. In the inferential part, structural equation modeling was used and SPSS 23 and Lisrel 8.8 softwares were applied for analysis. The results showed that the variables of social capital, perceived organizational support and organizational citizenship behavior have a positive and significant direct effect on knowledge sharing. In addition to having a direct impact, social capital and perceived organizational support, also have an indirect and significant effect on knowledge sharing through organizational citizenship behavior. Given the positive impact of social capital and employee understanding of organizational support on knowledge sharing behavior among them, organizations can develop knowledge sharing behavior among employees if they have the necessary qualifications to develop these issues with a better performance.

Keywords

References

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Strategic Management of Organizational Knowledge
Volume 4, Issue 4 - Serial Number 15
December 2022
Pages 183-216

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History

  • Receive Date: 18 January 2022
  • Revise Date: 16 February 2022
  • Accept Date: 20 February 2022

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