Modeling the Effect of Business Process Knowledge on Organizational Value Using DEMATEL and Fuzzy ANP

Document Type : Original Research Paper

Authors

1 Associate Professor, Department of Management, Faculty of Social Sciences and Economics, Alzahra University, Tehran, Iran

2 Master of Information Technology Management, Faculty of Social Sciences and Economics, Alzahra University, Tehran, Iran

Abstract

In today's competitive world, knowledge resources are one of the most valuable assets of an organization because they can create value. A part of organizational knowledge is related to business processes. In this article, a model is presented to identify and prioritize the dimensions of business process knowledge based on their effects on organizational value. Business process knowledge dimensions affect each other and ultimately affect the value of the organization. First, the key processes of the organization are identified during the process map and then a model including knowledge dimensions such as knowledge of the environment outside the process, knowledge input to the process, knowledge during the process, knowledge output of the process and knowledge about the process is presented. The combination of DEMATEL method and fuzzy analytic network process (ANP) has been used to find the cause-and-effect relationships and prioritize the processes. The tool used is a questionnaire that is filled by a sample of experts who are aware of the processes. After the analysis with multi-criteria decision-making methods, it was observed that knowledge from the external environment, knowledge about the process and knowledge during the process have the greatest effects on the value of the organization, respectively.

Keywords

References

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History

  • Receive Date: 08 August 2021
  • Revise Date: 30 October 2021
  • Accept Date: 01 November 2021

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