Designing a Model for Extracting Individuals' Knowledge and Organizational Experiences at the Strategic Level

Document Type : Original Research Paper

Authors

1 Assistant Professor, Imam Hossein University, Tehran, Iran.

2 Associate Professor, Imam Hossein University and Shahid Beheshti University, Tehran, Iran.

3 PhD Student of System Management, Imam Hossein University , Tehran, Iran.

Abstract

The main purpose of this research is to design an indigenous model for extracting knowledge from individuals and organizational experiences at the strategic level of the General Staff of the Armed Forces. Orientation of research is a developmental research and applied research. Based on interviews with experts and implementation of semi-structured interviews, the interpretive structural modeling approach is used for analysis. The statistical population is the organizational experts of the General Staff of the Armed Forces of the Islamic Republic of Iran and the academic elite and experts in the field of knowledge management. Purposeful sampling method was used to select the sample. The results showed that knowledge acquisition includes 5 dimensions of knowledge, knowledge engineering team, expert, organization and stakeholders. Kendall coefficients were used to determine the degree of consensus (validity) among the sample members and also to measure the degree of coordination between panel members. Delphi method was used to obtain appropriate results and consensus on the components affecting the process of turning tacit knowledge into explicit. Confirmatory factor analysis (construct validity) was used to assess the validity of the components affecting the process of converting tacit to explicit knowledge. The results of the analyzes show that the components of knowledge and experience level (operational and strategic), type of knowledge and experience, knowledge complexity, ability and skill of the team in extracting knowledge, allocating appropriate and sufficient time, personality traits, ability to retell and Belief in subject and motivation is in the first level, confidentiality and managerial support are in the second level, and organizational strategy, culture, upstream documents, expectations and requirements are in the third level.
Keywords: knowledge acquisition, empiricism, organizational experiences, indigenous model of strategic knowledge, armed forces

Keywords

Main Subjects


-          Akhavan, Peyman and Pezeshkan, Amir (2014). Knowledge management critical failure factors: A multi-case study. Vine(Emerald). No. 44, Issue 1.
-          Al-Saiyd, N. A., Mohammad, A. H., Al-Sayed, I. A., Al-Sammarai, M. F. (2011), Distributed Knowledge Acquisition System for Software Design Problems. European Journal of Scientific Research. Vol.62 No.3, pp. 311-320.
-          Bratianu, C. (2018). Organizational Knowledge Dynamics: Managing Knowledge Creation, Acquisition, Sharing, and Transformation. Hershey: IGI Global. DOI: 10.4018/978-1-4666-8318-1.ch010
-          Chergui, W., Zidat, S., Marir, F. (2018), An approach to the acquisition of tacit knowledge based on an ontological model. Journal of King Saud University - Computer and Information Sciences. Available online 17 September 2018 on https://doi.org/10.1016/j.jksuci.2018.09.012
-          Chua, A. & Lam, W. (2005). Why KM projects fail: a multi-case analysis. Journal of Knowledge Management. Vol. 9 No. 3 2005, pp. 6-17.
-          Cooke, J.N. (2005). Knowledge elicitation, Chapter submitted to Handbook of Applied Cognition.
-          Dalkir, K. (2005). Knowledge Management in Theory and Practice. Elsevier Publication.
-          Davenport, T. H., Prusak, L. (1998) Working knowledge: How organizations manage what they know, Harvard Business School Press, Boston.
-          Delugach, Harry S., Etzkorn, Letha H., Carpenter, Sandra and Utley, Dawn (2016). A Knowledge Capture Approach for Directly Acquiring Team Mental Models. Journal of Human Computer Studies, http://dx.doi.org/10.1016/j.ijhcs.2016.07.001
-          Durkin. J. (1994). Expert Systems: Design and Development, 1rd edition, Macmillan Publishing Compan.
-          Dzekashu, William G. and McCollum, Walter R. (2014). A Quality Approach to Tacit Knowledge Capture: Effective Practice to Achieving Operational Excellence. International Journal of Applied Management and Technology. Volume 13, Issue 1, Pages 52–63.
-          Hua, J. (2008), "Study on Knowledge Acquisition Techniques". Second International Symposium on Intelligent Information Technology Application.
-          Jafari, Mostafa, Akhavan, Peyman and Ashraf Mortezaei (2009), A review on knowledge management discipline, Journal of Knowledge Management Practice, Vol. 10, No. 1, pp.1-23.
-          Jafari, Mostafa, Akhavan, Peyman andAkhtari, Maryam (2011), Exploration of Knowledge Acquisition Techniques in Tunnel Industry: The Case Study of Iran Tunnel Association. International Journal of Business and Management. Vol. 6, No. 8. Pp. 245-255.
-          Milton, N. R. (2003). Personal knowledge techniques. PhD thesis, University of Nottingham.
-          Milton, N. R. (2007). Knowledge Acquisition in Practice A Step-by-step Guide. Springer-Verlag London.
-          Mourtzis, D., Doukasa, M (2014). Knowledge capturing and reuse to support manufacturing of customized products: A case study from the mould making industry. 24th CIRP Design Conference. Procedia CIRP, pp.123– 128.
-          Santosus, M. & Surmacz, J. (2004), The ABCS of knowledge management, Knowledge Management Research Center, http://www.cio.com/research/ Knowledge based assets.
-          Smith, P. (1996). "An introduction to knowledge engineering". London: International Thompson Computer Press.
-          Subiksha (2012). Knowledge Models, current Knowledge Acquisition Techniques and Developments. The International Journal of Engineering and Science(IJES). Vol. 1, Issue. 2, pp. 313-317.
-         Yui, Cheng Ming(2003), Socializing Knowledge Management: The Influence of the Opinion Leader.