Assessment Indicators of Knowledge Management in Research- Oriented Organizations through Balanced Score Card Method (Case Study: Civil Engineering Deputy of Khatam Al-Anbia Construction Site)

Document Type : Case study

Authors

1 Associa te Professor, Department of Industrial Engineering, Faculty of Engineering, Imam Hussein Uni-versity, Tehran, Iran

2 Associa te Professor, Department of Civil Engineering , Faculty of Engineering, Imam Hussein Univer-sity , Tehran, Iran

3 Maste r's degree student in Social Economic Systems Engineering, Faculty of Engineering, Imam Hus-sein University, Tehran, Iran

Abstract

Given the growing competition among organizations and the increasing importance of knowledge in project-oriented organizations, such organizations are directed to apply their most essential resources, that is, the knowledge derived from conducting projects and the intellectual capital. Organizational knowledge management is indeed a novel approach to the resources and elements of organizational power and believing in the significance and value of human beings and their creativity and innovation. On the basis of classification of goals, this is an applied research, being conducted to apply the results to improve and make applicable the knowledge management assessment of the Civil Engineering Deputy of the Khatam Al Anbia Construction Site. This is descriptive research which is conducted through constant library method and field data collection. The statistical population of this study consists of all 125 experts and technological managers of knowledge management in the project-oriented organization of Civil Engineering Deputy of Khatam Al-Anbia Construction Site. Descriptive statistics is employed to carry out demographic assessment of the participants and drawing the graphs. , Using the statistical assumption test of the average of a society, the effectiveness of each of the indicators in evaluating the knowledge management under study was assessed in order to evaluate the effect of variables. Using the Balanced Scorecard (BSC) method, the knowledge management status of the organization was assessed by multi-criteria decision-making methods such as TOPSIS were employed to rank and evaluate the importance of indicators. Applying the results of this research helped the strategy of knowledge management, and promoted evaluation of the performance of experts and managers at the organization, and ultimately improved the evaluation of the whole organization. Application of the balanced scorecard method helps measure all the dimensions of the organization, assess the success rate in achieving the mission and vision of the organization. The presentation of these indicators and methods properly increase the attitude of managers in evaluating knowledge management of project-based organizations and will encourage them to use it much more.

Keywords

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