Designing the Human Resource Development Model for Isfahan Tourism Industry on the Basis of Knowledge Management Process

Document Type : Original Research Paper

Authors

1 PhD in Management, Department of Management, Islamic Azad University, Isfahan Branch, Isfahan, Iran.

2 2- Associate Professor of Management, Department of Management, Isfahan Branch, Islamic Azad University, Isfahan, Iran

3 Assistant Professor of Facuty Management Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran Islamic Azad University, Tehran ,Iran

Abstract

The purpose of this study is to design a model for human resource development in the tourism industry of Isfahan province based on the knowledge management process. The statistical population consists of experts in the tourism industry of Isfahan province selected by the purposeful criterion-based method, who were surveyed through a questionnaire. The data were analyzed through interpretive structural modeling and importance-performance matrix. The designed model includes 9 indicators which, according to the knowledge management process, are classified in 4 dimensions including knowledge creation, knowledge retention, knowledge transfer and distribution, and application of knowledge, and were placed in 5 levels and their relationships were identified. The results showed that at the lowest level, the indicators of "designing the model of occupational competencies of tourism industry" and "designing human resource information system" impose the greatest impact on other indicators. In fact, they are the most important indicators of human resource development of tourism industry in Isfahan province. The indicator of “defining and presentation of excellence awards for human resource management of tourism industry" occupied the highest level with the most dependence. Furthermore, the results of the importance-performance matrix of human resource development indicators showed that all 9 identified indicators were in the area of focus or weakness, which indicates that more attention should be paid.

Keywords

References

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Strategic Management of Organizational Knowledge
Volume 3, Issue 1 - Serial Number 8
March 2020
Pages 207-240

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History

  • Receive Date: 27 September 2019
  • Revise Date: 24 March 2020
  • Accept Date: 17 January 2020

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